Effective date: January 01, 2023
Kompassion Ltd ("us", "we", or "our") operates the www.kompassion.co.uk website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
Definitions • Service Service is the www.kompassion.co.uk website operated by Kompassion Ltd
• Personal Data Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• Usage Data Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Cookies Cookies are small files stored on your device (computer or mobile device).
• Data Processors (or Service Providers) Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
• Data Subject (or User) Data Subject is any living individual who is using our Service and is the subject of Personal Data. Information Collection and Use We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: • Email address • First name and last name • Phone number • Address, State, Province, ZIP/Postal code, City • Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Usage Data We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Examples of Cookies we use: • Session Cookies. We use Session Cookies to operate our Service. • Preference Cookies. We use Preference Cookies to remember your preferences and various settings. • Security Cookies. We use Security Cookies for security purposes Use of Data Kompassion Ltd uses the collected data for various purposes: • To provide and maintain our Service • To notify you about changes to our Service • To allow you to participate in interactive features of our Service when you choose to do so • To provide customer support • To gather analysis or valuable information so that we can improve our Service • To monitor the usage of our Service • To detect, prevent and address technical issues • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
Kompassion Ltd may process your Personal Data because: • We need to perform a contract with you • You have given us permission to do so • The processing is in our legitimate interests and it is not overridden by your rights • For payment processing purposes • To comply with the law
Kompassion Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
Disclosure for Law Enforcement Under certain circumstances, Kompassion Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements Kompassion Ltd may disclose your Personal Data in the good faith belief that such action is necessary to: • To comply with a legal obligation • To protect and defend the rights or property of Kompassion Ltd • To prevent or investigate possible wrongdoing in connection with the Service • To protect the personal safety of users of the Service or the public • To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Data Protection Rights under the General Data Protection Regulation (GDPR) If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Kompassion Ltd aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights: • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete. • The right to object. You have the right to object to our processing of your Personal Data. • The right of restriction. You have the right to request that we restrict the processing of your personal information. • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format. • The right to withdraw consent. You also have the right to withdraw your consent at any time where Kompassion Ltd relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA). Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service- related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics We may use third-party Service Providers to monitor and analyse the use of our Service. • Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
• Facebook Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital
Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
Payments We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
Children's Privacy Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
COOKIES POLICY WHAT ARE COOKIES? Cookies are small text files that are stored within your internet browser by the websites that you visit. In a similar way to many other websites, kompassion.co.uk places cookies on your device to understand more about your visit and help us to enhance your experience.
COOKIE TYPES THAT KOMPASSION KOMBUCHA USES: Essential Cookies These are cookies that our website needs in order to function and if they are not accepted by you, parts of the site won’t be usable. The type of thing these cookies are used for are to store how many items are in your shopping cart.
Analytics Cookies We use various software tools that allow us to study, and then improve, how customers interact with our website - this is known as website analytics. Examples of analytical tools that we use are: Google Analytics, Adobe Analytics and User Replay. Analytics cookies allow us to understand more about how many visitors we have to the website, how many times people visit kompassion.co.uk and how many times a user viewed specific webpages within our site. Although analytics cookies allow us to gather specific information about the pages that you visit and whether you have visited the Kompassion website multiple times, we cannot use them to find out details such as your name or address.
HOW CAN I MANAGE MY COOKIES?
If you do not want to accept cookies from kompassion.co.uk, you can change your browser settings so that cookies are not accepted. If you choose to do this, please be aware kompassion.co.uk may no longer function as intended.
For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies; https://ico.org.uk/for-the- public/online/cookies/.
CAN I TURN MY COOKIES OFF? All popular browsers (e.g. Chrome, Internet Explorer, Edge and Safari) allow you to amend your cookie settings so that cookies are no longer enabled across all websites that you visit. You can find information explaining how to change your cookies setting for the main browsers in the ‘Where to find information about controlling cookies’ section at the Information Commissions website; https://ico.org.uk/for-the-public/online/cookies/. For any queries regarding your visit to kompassion.co.uk, please get in contact with us by emailing email@example.com.